You ask one of your employees why XYZ is taking so long, they show you that they’re working hard, pointing back at the results of the screen recording app. And, of course, those recordings don’t show what they’re doing on their mobile or whether they’ve got another laptop right next to the one from which the screen is recorded!įew would disagree that the best way to measure performance is output. That is exactly what high-performing teams need to relentlessly attempt to measure. But measuring output isn’t that easy for most non-sales roles. Sure, in theory you have KPIs, but in the real world there are so many good reasons why those KPIs are missed.Ī balanced approach, and one that we’re seeing adopted by leading companies is rather old school.
This gives visibility and transparency of what they’re working on.Įmployees indicate their hours they’ve spent on various tasks, i.e timesheets. Crucially, it also allows managers to go into any of those tasks and see the output. If an employee has indicated that they’ve spent 7 hours building a spreadsheet, a quick 5 minute call will show how productive those 7 hours were. Do this a few times and you have a very good sense of that employee’s productivity.
